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Please find the answers to frequently asked questions below. If you don’t find your answer, please contact me, I’d love to help.

 

Frequently Asked Questions:

what planner sizes do your printables fit?

My planner printables come in three sizes to fit a wide range of options.

Personal (95 x 172mm) fits planners such as:

• Websters Pages “Color Crush” | Kikki.K | Filofax | Kate Spade | Day Timer | Franklin Covey

Medium (145 x 210mm) fits planners such as:

• Kikki.K | Websters Pages “Color Crush” | Filofax | Day Timer | Franklin Covey | Day Designer | Simple Stories | My Minds Eye | A5 Ring Bound Folders

Large (210 x 280mm ) fits both A4 and US Letter, planners such as:

• Filofax | Franklin Covey | Arc Disc Binders : Levenger Circa + Staples Arc Australia or Staples US | US Letter + A4 Ring Bound Folders

what paper should I use for printing planners?

I suggest using paper with a weight of 100gsm or about 28-32lbs so your pens don’t show through the paper. I use a 100gsm Silk Finish digital paper from J.Burrows + it’s beautiful to write on. For stickers I use single sheets of adhesive paper by Quirkii. Both can be found at Officeworks in Australia + are fabulous for colour inkjet printing.

what software do I need to use your products?
My products are instant digital downloads, no physical product will be shipped to you (yay, it’s great to save on shipping costs). Skills in the following software applications is required. I have noted the file types, as listed in product descriptions, so you know what products work with each of the recommended applications:

  • Adobe Acrobat (PDF) – for PDF files
  • Adobe Creative Suite: Photoshop (PSD) – for JPG | PNG | PSD | TIF | EPS | ABR | ATN | ASL | ACO files
  • Photoshop Elements (PSE) – for JPG | PNG | PSD | TIF | EPS | ABR | ATN | ASL | ACO files
  • Illustrator (AI) – for AI | EPS files
  • InDesign (INDD) – for INDD files

Other photo editing software options:

  • GIMP
  • Paint Shop Pro
  • CorelDraw
what currency do you use?

Commercial Use products are available here at byjacquiesmith, EtsyCreative Market, Design Bundles + The Hungry JPEG.

can I suggest product ideas?
Sure, I would love to hear what you desire to create with. Contact me to share your thoughts.
gmail users: whitelist by Jacqui E Smith emails
If you are using Gmail you can make sure your emails from by Jacqui E Smith go directly to your primary inbox in two easy steps:

  • Step One: Drag the emails from the Promotions tab into the Primary tab.
  • Step Two: Click “yes” to have all by Jacqui E Smith emails moved automatically.

Awesome. You are all set 🙂

help!!! I'm locked out of my account

If you find yourself locked out of your account, please send me a message through the contact form here on the site with your user name + email address and I’ll have you back in asap 🙂

what are your terms of use?
Please read these Terms of Use so we can keep on creating together 🙂 In purchasing and downloading this product you agree and comply to these Terms of Use License Agreement. If you have any questions or concerns please contact me for clarification. Please do not assume you are good to go with whatever you think. In creating these products I help support my family + help other creative business owners provide for their families. : : : : : : : : : : : : : : : : : :

PERSONAL USE

With the Personal Use licence for each product item purchased on “byjacquiesmith” you are: ALLOWED:

  • Use for yourself, personal use
  • As part of a new work and not for resale
  • Planner Printables are for personal use ONLY (please purchase Planner Templates for Commercial Use within the requirements as listed below, for creating your own planner products for resale)

Installable products such as fonts and tools, such as actions, may be installed on one computer. NOT ALLOWED:

  • Claim any product or material or its diratives as your own work
  • Use in end product for sale
  • Redistributed, reproduced, sublicensed, shared, transferred, or repackaged in whole or in part, for any reason, even for free
  • Use my designs for any offensive purposes
  • Use Planner Printables and create physical or digital goods to resell (please purchase Planner Templates for Commercial Use within the requirements as listed below, for creating your own planner products for resale)

: : : : : : : : : : : : : : : : : :

COMMERCIAL USE : STANDARD LICENCE

For the SMALL BUSINESS | HOME BASED CRAFTER to use byjacquiesmith products with no credit required, although it’s nice 🙂 COMMERCIAL USE Standard Licence : To use ONE (1) single product for 1 PROJECT, UP TO 500 SALES (end products for sale or marketing), you will need to buy a Commercial Use Standard License. This also includes end products intended for sale by you or your client. # For example : if you want to use ONE (1) single product with up to 500 sales for commercial purposes then ONE (1) standard licence needs to be purchased. To use TWO (2) products then TWO (2) licences are to be purchased and so on. ALLOWED:

  • Use as stated in the Standard License above
  • All other product items may be used in a single commercial project, as part of a new work, but not for resale
  • Use in contracted work, on behalf of a client, as part of a new work, not used alone or contribute to being the main portion of the work
  • Create physical and digital materials (files must be flattened) for marketing
  • PLANNER TEMPLATES WITH LICENCE can be used for commercial + extended license work

NOT ALLOWED:

  • Use as stated in the Personal Use License above
  • Use in more than ONE (1) project per licence

# PLEASE NOTE: To use 1 product on multiple projects, please contact me at creative [at] byjacquiesmith.com. : : : : : : : : : : : : : : : : : :

COMMERCIAL USE : EXTENDED LICENSE

For the SMALL BUSINESS | HOME BASED CRAFTER to use byjacquiesmith products with no credit required, although it’s nice 🙂 COMMERCIAL USE Extended Licence : To use ONE (1) product for 1 PROJECT, UNLIMTED SALES (end products for sale or marketing), you will need to buy a Commercial Use Extended License. This also includes end products intended for sale by you or your client. # For example : if you want to use ONE (1) product with unlimited sales for commercial purposes then ONE (1) extended licence needs to be purchased. To use TWO (2) products then TWO (2) extended licences are to be purchased and so on. Commercial purposes include activities such as design for hire, design for others, commercial work, contracted work, client work, cardmaking as well as product, web + graphic design. ALLOWED:

  • Use as stated in the Standard License above
  • All other product items may be used in a single commercial project, as part of a new work, but not for resale
  • Use in contracted work, on behalf of a client, as part of a new work, not used alone or contribute to being the main portion of the work
  • Create physical and digital materials (files must be flattened) for marketing
  • PLANNER TEMPLATES WITH LICENCE can be used for commercial use for commercial + extended license work

NOT ALLOWED:

  • Use as stated in the Personal Use License above
  • Use in more than ONE (1) project per licence

# PLEASE NOTE:  To use 1 product on multiple projects, please contact me at creative [at] byjacquiesmith.com. : : : : : : : : : : : : : : : : : : PERSONAL USE has no potential monetary gain or are related to any business, non-profit or other organisation of any kind. Can be used in an unlimited number of personal use projects, including gifts for family members, greetings cards for friend’s or to decorate your own home. COMMERCIAL PURPOSES include activities such as design for hire, design for others, commercial work, contracted work, client work, cardmaking as well as product, web + graphic design. END PRODUCT FOR SALE can be a physical or digital item that you or your client intend to sell to more than a single person. It is limited to 500 units sold under the Commercial Use Standard Licence + unlimited units sold under the Commercial Use Extended Licence. : : : : : : : : : : : : : : : : : : You can shop licences hereEU customers, please shop licences here in my Etsy Store. : : : : : : : : : : : : : : : : : : CREDIT You don’t need to credit me when you have used a product with a licence, but you’re welcome to 🙂 TRADEMARK You may not register as a trade mark the product or the end product incorporating the product, not even logos. DISCLAIMER Under no circumstances shall ‘byjacquiesmith’ be responsible for any loss and/or damages arising from the use of or inability to use and products ‘byjacquiesmith’. ‘byjacquiesmith’ shall have the right to modify the terms of this Agreement at any time, which modification shall be effective immediately and shall replace all prior Agreements. Please check the website for the current terms of use: license agreement. TERMS OF USE LICENSE AGREEMENT All content, products and material, is Copyright © Jacqui Smith at ‘byjacquiesmith’ 2007-2017 and is protected by international intellectual property laws. Ownership and Copyright are retained by Jacqui Smith at ‘byjacquiesmith; by Jacquie E Smith’, are non-transferable and all rights are reserved.

what currency do you use?
Because we live in a global world today, I use US Dollars (USD) currency throughout my site. To maintain a clean look and feel you will only see USD noted on the Cart and Checkout pages. When you pay for your order via PayPal it will convert the sale amount into your preferred currency for you. If you have any questions, please contact me.
a special note to EU Customers

Due to the changes of the new EU Digital VAT laws, the zero sales threshold, I am sorry to say that currently I am unable to provide products to the residents of the EU via my online store here at byjacquiesmith.com. To keep prices low without all the extra paperwork, I do however sell my products through another marketplace who by EU definitions are responsible for VAT on behalf of their sellers. You are welcome to purchase products in my Etsy store.

Commercial Use products are also available at Creative Market, Design Bundles + The Hungry JPEG. Further information can be found at euvataction.org. I apologise for the inconvenience and thank you for your understanding.

what is your refund policy?

Even though my products are digital downloads, I do offer a refund on products purchased. It is subject to fair use, with one (1) week to request a refund. If you are not happy with your purchase, let me know. If you are pleased with your purchase and simply have a question or a problem with my products, please let me know. I will be delighted to work with you to resolve any issues that you are experiencing. Should you require any assistance to enjoy using your purchase, please contact me. My goal is always to create a happy, inspired customer. 🙂

what is your privacy policy?
By visiting byjacquiesmith.com, you are accepting the practices described in this Privacy Policy. Your privacy is very important to ‘by Jacqui E Smith’. I do not sell, share or rent your personal information to third parties. My purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. This allows me to provide services and features that most likely meet your needs, and to customize my service to make your experience safer and easier. I only collect personal information about you that I consider necessary for achieving this purpose. In general, you can browse the ‘by Jacqui E Smith’ website without providing any personal information about yourself. If you choose to use my services, I may require you to provide contact and identity information, billing information, shipping information and other personal information as indicated on the forms throughout my website. Where possible, I indicate which fields are required and which fields are optional. You may sign up for free email newsletters filled with information about my products, ideas, special offers, events and more. To do so you will need to provide your email address via my newsletter sign up form. You can unsubscribe be selecting the link at the bottom of the newsletters and follow the instructions provided. DISCLAIMER I reserve the right to modify this Privacy Policy from time to time without notice. Please review the Privacy Policy from time to time so that you will be apprised of any changes. FURTHER INFORMATION Questions or concerns should be addressed to creative{at}byjacquiesmith{dot}com or simply contact me.
comment policy
It is wonderful to comment + support each other no matter where we are across the globe. We are all walking this journey of life to live the life we desire out loud. With that as our focus, please be courteous + kind. And as we all come from different walks of life, please express your ideas + thoughts respectfully and if required a generous does of grace. See you in the comments!
copyright

I love it when you share! Please remember that all images and content are the property of byjacquiesmith + Jacqui Smith. Please feel free to use an image or two to link back to my original content. When using my images, please do not alter then in any way by removing watermarks, crop or otherwise edit without first obtaining permission from me. All FREE products are for personal use only, unless otherwise stated. Purchased products are a different story, please read about my super simple licence terms of use as noted above. Pinning of course is welcome and greatly appreciated! Enjoy!

product disclosure
Some of the resources I offer are free, and some are not. Those that are paid resources are affiliate products or service, which means that if you buy them, I get a commission at no extra cost to you. Please be assured that I have personal experience with all of the resources, which is why I recommend them.

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