Please find the answers to frequently asked questions below. If you don’t find your answer, please contact me, I’d love to help.

Frequently Asked Questions:

what planner sizes do your printables fit?

My planner printables come in three sizes to fit a wide range of options.

Personal (95 x 172mm) fits planners such as:

• Websters Pages “Color Crush” | Kikki.K | Filofax | Kate Spade | Day Timer | Franklin Covey

Medium (145 x 210mm) fits planners such as:

• Kikki.K | Websters Pages “Color Crush” | Filofax | Day Timer | Franklin Covey | Day Designer | Simple Stories | My Minds Eye | A5 Ring Bound Folders

Large (210 x 280mm ) fits both A4 and US Letter, planners such as:

• Filofax | Franklin Covey | Arc Disc Binders : Levenger Circa + Staples Arc Australia or Staples US | US Letter + A4 Ring Bound Folders

what software do I need to use your products?
My products are instant digital downloads, no physical product will be shipped to you (yay, it’s great to save on shipping costs). Skills in the following software applications is required. I have noted the file types, as listed in product descriptions, so you know what products work with each of the recommended applications:

  • Adobe Acrobat (PDF) – for PDF files
  • Adobe Creative Suite: Photoshop (PSD) – for JPG | PNG | PSD | TIF | EPS | ABR | ATN | ASL | ACO files
  • Photoshop Elements (PSE) – for JPG | PNG | PSD | TIF | EPS | ABR | ATN | ASL | ACO files
  • Illustrator (AI) – for AI | EPS files
  • InDesign (INDD) – for INDD files

Other photo editing software options:

  • GIMP
  • Paint Shop Pro
  • CorelDraw
can I suggest product ideas?
Sure, I would love to hear what you desire to create with. Contact me to share your thoughts.
gmail users: whitelist by Jacqui E Smith emails
If you are using Gmail you can make sure your emails from by Jacqui E Smith go directly to your primary inbox in two easy steps:

  • Step One: Drag the emails from the Promotions tab into the Primary tab.
  • Step Two: Click “yes” to have all by Jacqui E Smith emails moved automatically.

Awesome. You are all set 🙂

what are your terms of use?
In purchasing and downloading this product you agree and comply to these Terms of Use: Simple License Agreement. It is ‘simple’ because… life wasn’t meant to be complicated. If you have any questions or concerns please contact me for clarification. Please do not assume you are good to go with whatever you think. In creating these products I help support my family and to give back + support other organisations helping people in our community and around the world 🙂

To use a product in more than one (1) single commercial project (commerical use includes scrap for hire, scrap for others, web design, cardmaking and graphics design) (as in the Simple License Agreement below), you will need to buy an extended license. The extended license is good for one (1) design product. This also includes end products intended for sale by you or your client.

With the Simple License for each product item purchased on by Jacqui E Smith you are: ALLOWED:

  • Use for yourself, personal use
  • Use in contracted work, on behalf of a client, as part of a new work, not used alone
  • Use in free end product, part of a new work, not used alone
  • Planner Printables are for personal use only
  • Planner Printable Templates can be used for personal and commercial use
  • Installable products such as fonts and tools, such as actions, may be installed on one computer and used in multiple projects
  • All other product items may be used in a single commercial project, as part of a new work, but not for resale
  • As part of a new work and not for resale
  • New works may be distributed so long as the copies are not for sale
  • Create physical and digital (files must be flattened) materials for marketing


  • Claim any product or material or its diratives as your own work
  • Use in end product for sale
  • Redistributed, reproduced, sublicensed, shared, transferred, or repackaged in whole or in part, for any reason, even for free
  • Use my designs for any offensive purposes
  • Print planner printables and create physical goods to resell

CREDIT You don’t need to credit me when you have used a product, but it’s a nice thing to do 🙂 TRADEMARK You may not register as a trade mark the product or the end product incorporating the product, not even logos. DISCLAIMER Under no circumstances shall ‘by Jacqui E Smith’ be responsible for any loss and/or damages arising from the use of  or inability to use and products ‘by Jacqui E Smith’. ‘by Jacqui E Smith’ shall have the right to modify the terms of this Agreement at any time, which modification shall be effective immediately and shall replace all prior Agreements. Please check the website for the current terms of use: license agreement. TERMS OF USE: SIMPLE LICENSE AGREEMENT All content, products and material, is Copyright © Jacqui Smith at ‘by Jacqui E Smith’ 2007-2016 and is protected by international intellectual property laws. Ownership and Copyright are retained by Jacqui Smith at ‘by Jacqui E Smith’, are non-transferable and all rights are reserved.

what currency do you use?
Because we live in a global world today, I use US Dollars (USD) currency throughout my site. To maintain a clean look and feel you will only see USD noted on the Cart and Checkout pages. When you pay for your order via PayPal it will convert the sale amount into your preferred currency for you. If you have any questions, please contact me.
a special note to EU Customers

Due to the changes of the new EU Digital VAT laws, the zero sales threshold, I am sorry to say that currently I am unable to provide products to the residents of the EU via my online store here at I do however sell my products through two marketplaces whom by EU definitions are responsible for VAT on behalf of their sellers. You are welcome to purchase products in my Etsy store or my Creative Market store. Further information can be found at I apologise for the inconvenience and thank you for your understanding.

what is your refund policy?
Even though my products are digital downloads, I do offer a refund on products purchased. It is subject to fair use, with one (1) week to request a refund. If you are not happy with your purchase, let me know. If you are pleased with your purchase and simply have a question or a problem with my products, please let me know. I will be delighted to work with you to resolve any issues that you are experiencing. Should you require any assistance to enjoy using your purchase, please contact me. My goal is always to create a happy, inspired customer. 🙂
what is your privacy policy?
By visiting, you are accepting the practices described in this Privacy Policy. Your privacy is very important to ‘by Jacqui E Smith’. I do not sell, share or rent your personal information to third parties. My purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. This allows me to provide services and features that most likely meet your needs, and to customize my service to make your experience safer and easier. I only collect personal information about you that I consider necessary for achieving this purpose. In general, you can browse the ‘by Jacqui E Smith’ website without providing any personal information about yourself. If you choose to use my services, I may require you to provide contact and identity information, billing information, shipping information and other personal information as indicated on the forms throughout my website. Where possible, I indicate which fields are required and which fields are optional. You may sign up for free email newsletters filled with information about my products, ideas, special offers, events and more. To do so you will need to provide your email address via my newsletter sign up form. You can unsubscribe be selecting the link at the bottom of the newsletters and follow the instructions provided. DISCLAIMER I reserve the right to modify this Privacy Policy from time to time without notice. Please review the Privacy Policy from time to time so that you will be apprised of any changes. FURTHER INFORMATION Questions or concerns should be addressed to creative{at}byjacquiesmith{dot}com or simply contact me.
comment policy
It is wonderful to comment + support each other no matter where we are across the globe. We are all walking this journey of life to live the life we desire out loud. With that as our focus, please be courteous + kind. And as we all come from different walks of life, please express your ideas + thoughts respectfully and if required a generous does of grace. See you in the comments!
I love it when you share! Please remember that all images and content are the property of by Jacqui E Smith. Please feel free to use an image or two to link back to my original content. When using my images, please do not alter then in any way by removing watermarks, crop or otherwise edit without first obtaining permission from me. All FREE products are for personal use only, unless otherwise stated. Purchased products are a different story, please read about my simple creative license terms of use as noted above. Pinning of course is welcome and greatly appreciated! Enjoy!
product disclosure
Some of the resources I offer are free, and some are not. Those that are paid resources are affiliate products or service, which means that if you buy them, I get a commission at no extra cost to you. Please be assured that I have personal experience with all of the resources, which is why I recommend them.

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